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Help Center

FAQ

Placing an Order

Can I fully customize an order?

Can I add a personal message to my order?

Will my gift crate look exactly like the one in the photo?

Can I place an order even if I'm not in Toronto/New York?

How can I pay for my order?

What if I do not want to input my credit card number through the Internet to place an order?

How far in advance do I need to place an order?

Can I place an order for several crates under on one order?

What information is included with the delivery in addition to the crates itself?

Can we include our company’s promotional material to your crate?

Why do you need the recipient's phone number?

What else do I need to know about placing my order online?

What is your "substitution policy"?

Can I cancel my order?

Delivery Methods & Shipping

Where do you deliver to?

Do you offer international delivery?

What does "local delivery" mean?

What is the difference between hand-delivery and shipping?

What if the recipient is not home/unavailable at the time of delivery?

What happens if my package needs to be re-delivered?

Can I ship a package to a P.O. Box?

Can I change or correct an address?

How quickly can my order be delivered?

What time will my order be delivered?

Can I choose a specific time for delivery?

Can you ship to multiple locations?

Do you deliver on weekends?

Do you deliver Before or After Hours?

Why wasn't my order delivered directly?

Why was my order delivered "late"?

Do you deliver to hospitals and funeral homes?

My package arrived damaged, what do I do?

Can I cancel a shipment?

Refunds & Returns

Can I get a refund?

What is your Return Policy?

How do I cancel my order?

My crate arrived damaged – what do I do?

Method of Payments

How can I pay for my order?

Why will the website will not accept my payment?