If BroCrates delivers a gift basket or gift with a service guarantee after the applicable guaranteed delivery time on the applicable guaranteed delivery day, BroCrates will, upon request by the Gift Sender, issue the Gift Sender a refund or credit (at BroCrates' option) in respect of the delivery.

In the event that a gift or gift basket covered by a service guarantee is not delivered in accordance with the applicable service guarantee, BroCrates will, at its option, refund or credit a Gift Sender, upon request, an amount equal to the difference between (a) the delivery fees paid by the Gift Sender and (b) the delivery fees that would apply to the delivery service that was actually received.

If BroCrates cannot deliver a gift or gift basket with a service guarantee on the applicable guaranteed delivery day, delivery will take place by End of Day on the business day specified by BroCrates.

The following limitations apply to guaranteed deliveries:

(i) The delay must not be caused by some event beyond BroCrates control, including but not limited to, those items described in “Liability of BroCrates – Events Beyond BroCrates Control”.

(ii) The delivery must not be left in a “Drop Box” after the posted pickup time; must not require pickup after local cut-off times; and must not be tendered to BroCrates after local cut-off times. 

(iii) The service guarantee may be suspended, modified or revoked at BroCrates sole discretion.

(iv) The service guarantee will not apply to the following deliveries:

a) Deliveries originating from or destined to points deemed by BroCrates to be remote, where such points are not serviced directly by BroCrates couriers;

b ) Undeliverable or returned deliveries;

For details about the applicable geographic and other service limitations as may be determined by BroCrates from time to time, please contact BroCrates.

Refunds for Brocrates Service Guarantees

To obtain a refund or credit where applicable in accordance with BroCrates service guarantee(s), Customers should call the telephone number on their invoice or contact cs@brocrates.com or 1-800-257-6130 and be ready to provide their Order number. BroCrates must receive a request for refund or credit in respect of a delivery to which a delivery service guarantee applies within 14 calendar days after the order was delivered or scheduled to be delivered.

BroCrates reserves the right, at its sole discretion, to refuse a request for a refund or credit of delivery charges for any delivery, when such request is made by any party other than the payer of the delivery charges.