Privacy Policy

Last Updated: March 23, 2026

Overview

This Privacy Policy explains how BroCrates collects, uses, and discloses personal information when you access or use our website, purchase products, or otherwise interact with our services (the “Services”).

If there is a conflict between these terms and our Terms of Service, this Privacy Policy governs with respect to the collection, use, and disclosure of personal information.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified data.

Depending on your interaction with the Services, we may collect:

• Contact Information: name, billing and shipping address, phone number, email
• Payment Information: payment method details, transaction information, billing data
• Account Information: username, password, preferences, settings
• Transaction Information: purchases, cart activity, order history
• Communications: messages or inquiries sent to us
• Device Information: IP address, browser, device identifiers
• Usage Information: interactions with the website and navigation behavior

Sources of Personal Information

We may collect personal information from:

• You directly (orders, account creation, communications)
• Automated technologies (cookies, device data, usage tracking)
• Service providers acting on our behalf
• Business or marketing partners and third parties

How We Use Personal Information

We use personal information for the following purposes:

Service Operations

• Process orders, payments, and deliveries
• Manage accounts and preferences
• Provide customer support
• Facilitate returns, exchanges, and transactions

Improvement and Personalization

• Improve website functionality and performance
• Customize user experience
• Recommend products based on activity

Marketing and Advertising

• Send promotional communications (email, SMS, or mail)
• Display advertising based on prior interactions

Security and Fraud Prevention

• Authenticate accounts
• Detect and prevent fraud or misuse
• Maintain system integrity

Legal and Compliance

• Comply with applicable laws and legal processes
• Enforce policies and terms
• Respond to disputes or legal claims

How We Disclose Personal Information

We may disclose personal information:

• To service providers (payment processing, hosting, analytics, customer support, fulfillment, shipping)
• To marketing and advertising partners, subject to their privacy practices
• When you direct or consent to disclosure
• Within our corporate group or affiliates
• In connection with business transactions (e.g., merger, restructuring)
• To comply with legal obligations or protect rights and safety

Shopify Hosting

Our store is hosted by Shopify. Shopify processes personal information as necessary to operate and support the Services.

Information submitted through the Services may be transmitted to Shopify and its service providers, which may be located outside your jurisdiction.

For more information, please review Shopify’s privacy policy:
https://privacy.shopify.com/

Third-Party Websites and Services

The Services may include links to third-party websites or tools. We do not control and are not responsible for the privacy, security, or content of third-party services.

Information shared on third-party platforms may be visible to others and used according to their policies.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If you believe a child has provided personal information, please contact us to request deletion.

As of the effective date of this policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age as defined under applicable law.

Security and Retention

We use reasonable safeguards to protect personal information; however, no system is completely secure and we cannot guarantee absolute security.

We recommend avoiding transmission of sensitive information through unsecured channels.

We retain personal information only as long as necessary to:

• Provide Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Your Rights and Choices

Depending on your location, including if you are a U.S. resident, you may have rights regarding your personal information.

These may include:

• Right to Access – request access to your personal information
• Right to Delete – request deletion of your data
• Right to Correct – request correction of inaccurate data
• Right to Portability – receive a copy of your data
• Right to Opt-Out of Sale or Sharing – opt out of certain data uses for targeted advertising

We do not sell personal information for monetary value. However, certain data sharing for advertising purposes may be considered a “sale” or “sharing” under applicable law.

To exercise your rights, you may:

• Contact us using the methods provided on our website
• Use available tools on the Services (if provided)

We may need to verify your identity before processing requests and may decline requests where permitted by law.

We will not discriminate against you for exercising your rights.

We recognize Global Privacy Control (GPC) signals where required.

Communications Preferences

You may opt out of promotional emails using the unsubscribe link included in those emails.

Even if you opt out of marketing communications, we may still send transactional or service-related messages.

Complaints

If you have concerns about how your personal information is handled, you may contact us.

Depending on your location, you may also have the right to submit a complaint to a data protection authority.

International Data Transfers

Your personal information may be transferred, stored, and processed outside your country.

Where required, we use recognized legal safeguards, including standard contractual clauses or equivalent mechanisms.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements.

Updates will be posted on this page with a revised “Last Updated” date.

Contact

For questions about this Privacy Policy or to exercise your rights, please contact us using the contact methods available on our website.