Delivery & Timing
Same-day delivery is available in NYC, New Jersey, and Los Angeles when orders are placed before the applicable cutoff time.
Orders must be placed by 11am local time (ET or PT depending on region) for same-day delivery.
Yes. Outside of same-day regions, we offer fast delivery across the United States using standard shipping methods.
Delivery is available 7 days a week, with limited service on select major holidays.
We do not guarantee exact delivery times. Orders are scheduled within delivery windows based on route, building access, and logistics.
Delays are handled based on delivery conditions and timing constraints. Our support team reviews each case based on the actual outcome.
Orders & Changes
Changes may be possible before the order enters final assembly or dispatch. Contact support as soon as possible with your order number.
Address updates can be made if the order has not yet been dispatched. Once out for delivery, changes may not be possible.
Cancellation depends on the order stage. Orders already in preparation or out for delivery may not be eligible.
Yes. You will receive confirmation after placing your order, along with updates where applicable.
Yes. We support bulk orders, corporate gifting, and structured requests. Contact us for coordination.
Products & Customization
BroCrates offers gift crates built around beer, whiskey, snacks, and practical items designed for real gifting use.
Yes. Custom gift options allow you to select components and build a crate based on your needs.
Orders are assembled using a hybrid model. Core items are stocked, and final assembly is completed to order.
We can accommodate certain dietary preferences depending on availability. Contact support for specific requests.
Alcohol availability depends on local regulations and delivery rules. Availability will be reflected during checkout.
Quality & Substitutions
Because products are perishable and availability can vary, substitutions may be made when necessary.
In all cases, our team maintains the overall design, value, and category of the product using professional judgment.
Orders are reviewed before dispatch to ensure consistency in product, assembly, and presentation.
Issues are reviewed based on delivery outcome and product condition. Our team will assess and respond accordingly.
Delivery Conditions
Yes. Deliveries are made to both residential and commercial locations, including office buildings and managed properties.
Delivery is attempted based on standard procedures. Outcomes depend on building access, contact availability, and location conditions.
We operate in environments with access restrictions and timing requirements. While we cannot guarantee all conditions, we plan deliveries accordingly.
Same-day deliveries are handled by local drivers familiar with the region and delivery conditions.
Support
You can reach us via email, phone, or live chat during operating hours.
Support is available from 9am–8pm ET, with extended hours during peak seasons and 6am–5pm PT in Los Angeles.
Response times vary based on volume and urgency. Active and same-day orders are prioritized.
No. BroCrates operates as a delivery-first business with no retail location or pickup.
Still Need Help?
If your question is specific to an order or delivery, contact support directly so we can review it accurately.