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You are in USA, and we have a American website here.

Contact Us


Address: 13724 Borate Street, Santa Fe Springs, CA 90670

Customer Care

Stumped about something on our site? Fear not! We're here to help ensure that your order is placed as smooth as a cold beer on a hot summer day. You can contact us either by using our Online Chat (located at the bottom right corner of our page) or contacting the number below. Our customer service is available 7 days a week!

Toll Free:

+1 (800) 257-6130

Hours of Operation

Monday - Sunday
9:00 a.m. - 8:00 p.m. (EST) 


You may email a BroCrates Sales Associate 24 hours a day, 7 days a week. Emails will be responded to within 24 hours.

New Corporate Orders corporders@brocrates.com
New Residential Orders neworders@brocrates.com
General Enquiries cs@brocrates.com
Accounting/Billing Issues billing@brocrates.com
Delivery Status/Issues delivery@brocrates.com
or check out our Order Status Checker App.
Damaged/Missing Gifts or Products damages@brocrates.com
Product Quality Issues productquality@brocrates.com
Refunds or Credits refunds@brocrates.com
Other Customer Service Issues othercs@brocrates.com